FAQ’S

The proper care of your wig will keep it looking new. Most people prefer to have more than one wig, not only to alternate hairstyles, but to allow time for cleaning and drying. The frequency of washing depends on factors such as air quality and humidity. Generally, a wig should be washed after it has been worn 8 – 12 times, but this can vary.
To take care of your wig, follow the manufacturer's instruction or follow these simple instructions below that apply to your type of wig:

How to care for your Human Hair Wig?
Before washing, gently brush the wig thoroughly with a wig brush. For wigs with a tight curl, do not brush, use fingers and gently remove tangles.
Use a mild shampoo. In a sink or basin, add a small amount of shampoo to cold water. Turn wig inside out and immerse. Gently swirl and let soak for approximately 5 minutes.
Rinse the wig gently in cold water until all of the shampoo is removed. Rinse twice.
Gently apply conditioner through the wig and leave on for 2 minutes to allow it to penetrate the hair.
Rinse the wig gently in cold water until all of the conditioner is removed.
Wrap the wig in a towel and gently pat out excess water.
Optional: Apply conditioning spray very lightly over wig, spraying 10 - 12 inches from the wig.
Place clean wig on a wig stand and allow to air dry thoroughly before brushing or combing. Do not allow the wig to dry in direct sunlight.

How to care for your Synthetic Wig?
Before washing, gently brush the wig thoroughly with a wig brush. For wigs with a tight curl, do not brush, use fingers and gently remove tangles.
Use wig shampoo specially formulated for synthetic wigs. In a sink or basin, mix 2 capfuls of shampoo with cold water only. Turn wig inside out and immerse. Gently swirl and let soak for 5 minutes.
Rinse the wig gently in cold water until all shampoo is removed.
Apply 1-2 capfuls of wig conditioner. Allow the fibers to absorb the conditioner for about 2 minutes.
Rinse the wig gently in cold water until all of the conditioner is removed. Wrap the wig in a towel and gently pat out excess water. Do not rub.
Spray a revitalizing conditioner over the entire surface of hair. This will further condition the wig fibers.
Important: To prevent fiber damage, do not use a hair dryer, curling iron or other drying aids and keep wigs away from all sources of excess heat or open flame (e.g. stoves, ovens, barbecues, cigarette lighters).
Place your clean wig on a wig stand and allow the wig to thoroughly air dry. Do not brush or comb the wig until completely dry. When dry, use a wig brush or hair pick to gently restore styling.
To give additional styling support and to add shine and body to your wig, spray entire hair surface with finishing spray.

What are the benefits of creating an account with Wigshack.com?
It only takes a few minutes to set up your account. Once in place, you’ll enjoy easy access to your order history for reference, tracking and quick reorders of your favorite styles. Plus checkout will be fast and efficient.

How can I place an order?
Online: Browse our selection, choose your item and designate desired color and quantity. Then click “Add to Bag”. You can proceed to checkout from there.

Is my wig covered by my insurance?
Ask your insurance company about “cranial prosthesis”.

What are my payment options?
We accept the following credit cards:
All Credit Card charges will appear as A Cut Above. Credit cards are charged upon order shipment unless an item is backordered and you choose to wait until it becomes available. If we are unable to fulfill our obligation to ship any order, we will refund the amount charged to the original credit card.

What are the benefits of creating an account with Wigshack.com?
It only takes a few minutes to set up your account. Once in place, you’ll enjoy easy access to your order history for reference, tracking and quick reorders of your favorite styles. Plus checkout will be fast and efficient.

How can I place an order?
Online: Browse our selection, choose your item and designate desired color and quantity. Then click “Add to Bag”. You can proceed to checkout from there.

Is my wig covered by my insurance?
Ask your insurance company about “cranial prosthesis”.

What are my payment options?
We accept the following credit cards:
All Credit Card charges will appear as A Cut Above. Credit cards are charged upon order shipment unless an item is backordered and you choose to wait until it becomes available. If we are unable to fulfill our obligation to ship any order, we will refund the amount charged to the original credit card.

What are your security and privacy policies?
All personal information is kept private and used exclusively for the purpose of fulfilling your order and making your shopping experience successful. Strict guidelines are adhered to in order to keep your personal information private.

Can I be sure that online payments are safe and secure?
Wigshack.com ensures that all customer details and information, including contact and purchase information, are kept private and all transactions are processed through a secure credit card processing system.

What are my shipping options?
We offer several choices unless otherwise stated. Our shipping promotions apply to U.S. Ground shipments only. Please note that we are not responsible for duties, taxes or additional charges that may be charged by Customs for international deliveries.
U.S. Ground ($7.95) — 7-9 business days (excluding AK, HI and PR)
U.S. Air ($14.95) — 4-6 business days
U.S. Express ($39.95) — 2-3 business days
Canada Air ($29.95) — 5-14 business days
International ($54.95) — 8-14 business days

Can I track my order online?
If you have created an account with us, sign in anytime to view your account and order history.

What happens if the item and color I choose is backordered?
Backorders occasionally occur when requests for an item exceed available inventory. If this happens we will contact you via email and let you know your options:
You can choose to be placed on our priority wait list. We will let you know the anticipated delivery date.
Feel free to select an alternative item — consider a different shade or a whole new style. We’re happy to help!
You can also cancel your original order.
International orders containing multiple products will ship when all products ordered are available to avoid partial shipments.

What happens if I want to exchange my purchase?
We want you to be happy. This is why we offer an unlimited exchange policy! Please feel free to exchange any eligible item. Please email us for a return authorization number. Items are eligible for exchange if returned within 14 days of receiving your original order. Items must be in original, factory condition (unaltered, unworn, undamaged and with tags attached in original packaging).We provide a wig hygiene guard with every wig for use when trying on.
Costume wigs, last call or clearance items, discontinued items, care and styling product, accessories, liquids, special order items and wholesale orders are ineligible for exchange.

Do you accept returns?
As we do not sell refurbished or previously owned products, you can choose to return eligible items but a 25% restocking fee is applied. If you would like to exchange your item, we will waive the restocking fee.

1. Items are eligible for return if returned within 14 days of receiving your original order. Items must be in original, factory condition (unaltered, unworn, undamaged and with tags attached in original packaging).We provide a wig hygiene guard with every wig for use when trying on. In cases of evident manufacturer defect, 25% restocking fee will not apply and credit will be issued.
2. Costume wigs, last call or clearance items, discontinued items, care and styling product, accessories, liquids, special order items and wholesale orders are ineligible for return.

READ POLICIES

If your product is ineligible for exchange or return, you can choose to have item returned to you (at your cost) or donated to the American Cancer Society (donation receipt available upon request). To thank you for your charitable gift, we will issue you a coupon to receive 20% off a future purchase.

How fast can I expect a credit to be reflected on my credit card account?
It may take 4-5 business days for your exchange/return to reach us. But once it is received we move quickly to inspect items and process any refunds to be automatically applied back to your original payment method. While we usually take less than 2 days to manage this process, your credit card company may take from 2-10 additional business days to post credits to your account.

Are shipments discreet?
Yes! Your privacy is definitely a priority! Our shipments come from A Cut Above (the word “wigs” is nowhere to be found).

How can I submit a product review?
A comment about your experience with an item will be very helpful to other customers. Please do share your opinion, photos and/or video by clicking the “Add Your Review” link at the top of product pages. Don’t forget to include the color you chose!